© 2013-2021 SaunaSpace
CAREERS
SELF-MANAGING INSTEAD OF MICROMANAGING
We believe in giving employees a clear understanding of what is expected and then letting them do what they think is best to meet those expectations. Adults at work should feel like adults. We trust you to get it done.
CRAFTSMANSHIP AND WAYFINDERS
Ever worked with a know-it-all? You won’t work with any here. We believe those who can approach their work with a beginner’s mind are the true craftspeople, diligent enough to perfect details through perpetually fresh eyes, and curious enough to imagine a new way. We keep our minds open to revelation and expect that you will too.
PEOPLE FIRST, ALWAYS
We’re a diverse team of forward-thinkers, lifelong learners, and multi-talented misfits from all kinds of backgrounds. We hire based foremost on integrity, invest in on-the-job training, and work with your strengths to help you reach your full potential. Every employee is paid a sustainable living wage and receives a very competitive benefits package.
NEXT-LEVEL BENEFITS
Part of our mission is to create a little more wellness in the world, not just for our customers, but for our employees too. This means all employees at the 6 month mark receive their very own SaunaSpace Luminati sauna to boost immunity and optimize their health by harnessing the power of sunlight. Want to share the perks with friends and family? We make it easy with a significant employee discount. You’ll also get employer-paid health, dental, vision, and life insurance. Plus 40 hours of paid vacation after the first year and 80 hours after the second year. Oh, and did we mention the complimentary weekly yoga classes? Yeah, we’ve got your wellness covered.
TRANSPARENCY AND COMMUNITY
We don’t just value open minds, but an open layout. Our space is designed for transparency and a sense of shared community. You have plenty of room and autonomy to work independently but without the isolation of cubicles or doors in your face. We’re a real team and we take care of each other.
SELF-STARTERS WHO TAKE OWNERSHIP
We have weekly all-hands meetings to make sure everyone is in the loop on what’s going on across departments. We believe that this fosters meaningful engagement and empowers every single team member to take ownership by offering solutions and identifying opportunities.
CURRENT OPENINGS
CUSTOMER CARE REPRESENTATIVE
Location: Columbia, MO
Looking for a job you can feel good about?
SaunaSpace is looking for a Customer Care Representative who supports sales objectives by managing customer satisfaction and who proactively goes above and beyond to provide an exceptional level of service. In this role, you will be expected to genuinely engage the customer with useful guidance to build brand loyalty and uphold the SaunaSpace reputation for excellence. We’re looking for someone with a dedicated work ethic, who can work both independently and collaboratively, exhibits empathy, and is solution-oriented.
SaunaSpace is a global brand deeply committed to wellness. Combining technology, scientific research, and impeccable craftsmanship, our artisan shop of handcrafted products is on a mission to transform lives. We are equally committed to the well-being of our team and support a positive company culture with zero micromanaging and lots of transparency, so everyone actually looks forward to coming to work.
We welcome people across backgrounds, perspectives, identities, experiences, abilities and can’t wait to read your application.
Job Location: This is an in-person position at our HQ in Columbia, MO.
What you’ll do
Be the customer-facing voice of SaunaSpace and handle all customer issues and communications
Improve customer communication and outreach protocols during backorder and raw material shortages
Improve macro/script system utilized throughout all customer communications with the goal of being more accurate, precise, and up-to-date with our current Brand Book
Work with our marketing and fulfillment teams to achieve cohesion between CCR, Marketing and Fulfillment departments
Work as part of a team to make sure we answer queries quickly and that we deliver an unmatched level of customer care.
Who you are
A self-starter who can work independently and collaboratively in a team environment
Dedicated to delivering impactful and special customer experiences
Able to communicate effectively in English (written and verbal)
Eager to learn
Welcome constructive criticism because you know it helps you grow
Have a high and ever-climbing bar for excellence
Able to employ empathy and identify solutions
So enthusiastic it motivates those around you
Able to resolve issues to completion
Have a top-notch attention to detail, an organized work style, and ability to self-manage
Conduct yourself with the highest integrity
It’s a plus if you’re familiar with
Fluency in non-English languages, particularly Spanish and French
Trello
Slack
Shopify
Google Cloud Suite (Docs, Sheets, Drive)
Mac competency
Perks
Employer paid health, dental, vision, and life insurance benefits package
Paid vacation
Paid personal leave
Full-time, permanent position
Generous employee discount on all SaunaSpace products
Holiday pay
Eligible for a free sauna ($2999.99 value) after 6 months
Free weekly yoga classes
Interested, but…
Think you should apply but aren’t completely sure we’re a “perfect match?” We encourage you to apply anyway. You miss 100% of the chances you don’t take.
Application Instructions
Resumes accepted via email or walk-in
Walk-in applicants should bring their resume or completed application between the hours of 8 a.m. and 5 p.m., Monday–Friday
Applications may be printed from https://go.sauna.space/application
Approved applications will be invited to interview by appointment only
For questions, call Lacy at (573) 370-1217
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Location: Columbia, MO
Looking for a job you can feel good about?
SaunaSpace is looking for a Production Team Member to join our passionate team. We’re looking for someone with a dedicated work ethic, who can work both independently and collaboratively, exhibits a can-do attitude, and genuinely enjoys learning new things. The ideal candidate will be self-motivated, detail-oriented, and take pride in their work. The role of Production Team Member is essential to supporting our growing operation and contributes in meaningful ways throughout the production process.
SaunaSpace is a global brand deeply committed to wellness. Combining technology, scientific research, and impeccable craftsmanship, our artisan shop of handcrafted products is on a mission to transform lives. We are equally committed to the wellbeing of our team and support a positive company culture with zero micromanaging and lots of transparency, so everyone actually looks forward to coming to work.
We welcome people across backgrounds, perspectives, identities, experiences, and abilities, and can’t wait to read your application.
Job Location: This is an in-person position at our HQ in Columbia, MO.
What you’ll do
*Formal training and instruction will be provided
Effectively and safely operate and maintain equipment and tools with a focus on safety, quality, and meeting production goals
Operate a LASER engraver, electric cloth cutter, drill press, pneumatic tools, electric hand tools, or manual hand tools and small parts
Verify work instruction and set-up changes
Complete preparatory tasks, which may include wire or fabric cutting, fabric manipulation, or other equipment use as stated above
Quality assurance of processed products
Manipulate/lift up to 50 pounds as needed
Ability to stand for up to two hours at a time
Complete fulfillment tasks such as product packaging, fulfillment preparation, and processing
Alert management of process difficulties or failures, inventory stock shortages, and equipment or tool maintenance or repair needs
Maintain a clean, safe, and organized work environment
Who you are
Have a flexible, adaptable nature and can flow with changing production needs and protocols
Able to follow instructions and template patterns
Detail-oriented, ensuring company specifications and needs are achieved
Enthusiastic and eager to learn
You welcome constructive criticism because you know it helps you grow
Approach your work like an owner and are willing to help where needed and do what it takes to get the job done
Able to maintain efficiency without sacrificing attention to detail
Reliable in every way, including having reliable transportation
Able to communicate effectively in English (written and verbal)
Conduct yourself with the highest integrity
Have a high and ever-climbing bar for excellence
It’s a Plus if you’re familiar with
Basic woodworking
Sewing machine operation
The Perks
Employer-paid health, dental, vision, and life insurance benefits package
Paid vacation
Paid personal leave
Full-time, permanent position
Generous employee discount on all SaunaSpace products
Holiday pay
Eligible for a free sauna ($2999.99 value) after 6 months
Free weekly yoga classes
Interested, but…
Think you should apply but aren’t completely sure we’re a “perfect match?” We encourage you to apply anyway. You miss 100% of the chances you don’t take.
Application Instructions
Resumes accepted via email or walk-in
Walk-in applicants should bring their resume or completed application between the hours of 6 a.m. and 3 p.m., Monday–Friday
Applications may be printed from https://go.sauna.space/application
Approved applications will be invited to interview by appointment only
For questions, call Lacy at (573) 370-1217
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
CRAFT ARTISAN TEAM MEMBER
At SaunaSpace, we’re committed to wellness. Empowered by deliberate craftsmanship and rooted in science, our therapeutic technology harnesses the power of the sun to naturally optimize health. This focus on well-being also informs a simple set of principles that guide how we approach our work and each other. If these resonate with you, check out our open positions because there might be a role with your name on it.
Wanted: Forward-Thinkers, Lifelong Learners, and Multi-Talented Misfits
